Frequently asked questions

How do I create an account?
To create your librerialibera account, follow these simple instructions:
- Click the ‘Login’ button in the top right-hand corner of the home page.
- Enter username and password to log in.
How can I update/change my shipping or billing address data?
Go to ‘My Account’ and click on ‘Edit’ in the address tab to enter the new address.

Where can I track my order?
You can track your order by clicking the Track Order button on the start page.
How do I know if my order was successful?
You will receive a confirmation email from librerialibera once your order is successful. The email will contain all the details about your order.

How to search for products?

Search for products by entering the product name or a keyword in the search bar at the top of each page. Try to enter a general description. The more keywords you use, the fewer products will be displayed on the results page. When you find a product you are interested in, simply click on the product name or image to get more details.

How are shipping costs calculated?

Shipping costs are calculated according to the shipping method (air, sea or land) and the weight/volume of the product. Different shipping companies have different rates, so it is best to check and compare which is the most convenient and economical. For more details on calculating shipping costs, please contact us directly.

What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to purchase with confidence on our website.

You are protected when:

The item ordered did not arrive within the time promised by the seller.
The article received does not correspond to the description.
The article received, which was assured to be authentic, is false.
What is the location of your permanent office? We are an online dropship shop, so we are online and provide the best service to our valued customers via e-mail and online chat. We plan to build a permanent office as soon as we have established ourselves as a leading online shop.